I tried to renew my subscription using my credit card but it failed twice. The error message says "Transaction Declined" but I have sufficient funds. Can you please check why this is happening? I need to access premium features urgently for an ongoing bid.
error_screenshot.png
Ticket assigned to Finance Support Team(Oct 24, 10:45 AM)
SJ
Sarah JenkinsSupport SpecialistOct 24, 11:15 AM
Hello Rajesh, sorry for the inconvenience. I have checked our payment gateway logs. It seems the transaction was flagged by your bank for security verification. Could you please authorize the transaction with your bank and try again? Alternatively, you can use UPI or Net Banking.
Helpful?
RJ
YouToday, 2:00 PM
I called the bank and they said they have cleared the flag. I will try again now. Do I need to restart the checkout process?
SJ
Sarah JenkinsSupport SpecialistToday, 2:15 PM
Great! Yes, please refresh the page and start the checkout process again. Let me know if it goes through this time.
Helpful?
Support Channel
Support & Help Center | Udyog Odisha | Udyog Odisha
